Privacy Policy
Last updated: 3 July 2026
SerApps Technology respects your privacy and is committed to protecting your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
When you get in touch with us through our contact form or request a demonstration, we may collect the following personal information: your name, company or organisation, role or title, email address, phone number, the solution you are interested in, your organisation type, your team or user size, and the content of any message you send us.
We also collect technical usage data through cookies and similar technologies when you visit our website, such as your device and browser type, pages viewed, and general interaction information.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide the information you request.
- To arrange and run product demonstrations and needs assessments.
- To improve our services, website, and overall customer experience.
- To meet our legal and regulatory obligations.
Disclosure of Personal Information
We do not sell your personal information. We only share it with trusted service providers who assist us in operating our business and delivering our services, and who are bound by confidentiality obligations.
We may also disclose personal information where we are required or authorised to do so by law.
Data Security
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we strive to safeguard your information, no method of transmission or storage is completely secure.
Overseas Disclosure
Some of the service providers we work with may store or process your personal information outside Australia. Where this occurs, we take reasonable steps to ensure that these providers handle your personal information in a manner consistent with the Australian Privacy Principles.
Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make such a request, please contact us at info@serapps.tech.
Complaints & Contact
If you have any questions about this policy or a concern about how we have handled your personal information, please contact us at info@serapps.tech. We will investigate your complaint and respond to you within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which is the relevant regulator for privacy matters in Australia.