QR Order & Pay: Restaurant Platform
Built for Anatolia Kebab House in Melbourne: a QR-based order-and-pay platform where guests order from their phone, choose their ready time, pay online and track every step.
Target organisation: Anatolia Kebab House, Melbourne VIC
Guests scan a QR code and order and pay from their phone, even before they arrive. They set the exact time they want their food ready, track every stage live, and get an SMS the moment it is done.
- 250+
- orders a day
- -40%
- peak-hour wait time
- 1 in 3
- orders placed before arrival
- -80%
- order errors
“The queue at the counter is gone. Customers order on the way and their kebab is ready the minute they walk in.”
Problem
Queues at the counter, order mix-ups, and no way for guests to order ahead or know when their food would be ready, slowing tables and frustrating customers at peak hours.
Solution
A mobile-first QR ordering and payment platform: scan-to-order with no app to install, a scheduled ready time chosen by the guest, secure online payment, real-time order tracking across every stage, and an automatic SMS the moment the order is ready.
Technology used
- QR Ordering
- Online Payment
- SMS Notifications
- Real-Time Tracking
- Scheduled Pickup
- Mobile Web App
Operational Gains
- No queues: guests order from the table or before they arrive
- Fewer order errors
- Pre-orders smooth out the peak-hour rush
- Higher table turnover
Management Screens
- Live kitchen order board
- Order status & timing screen
- Payments & daily totals
Reporting Features
- Daily sales & order volumes
- Peak-hour and pre-order analytics
- Most-ordered items report
Results
- 250+ orders a day now flow through the platform
- Peak-hour wait times cut by around 40%
- One in three orders is placed before the customer arrives
- Order errors down by roughly 80% since going digital
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